![]() ![]() ![]() From Western Digital, I believe there is an email to customers that Arstechnica and Bleeping Computer have – but it can also be viewed on the WD forum. Ultimately, the articles summarize what I outlined above. Then I found an article of Bleeping Computer as well as a contribution of Arstechnica, which take up the whole incident. This is because ports on the router or firewall need to be opened for this feature to work – any security hole can be exploited. This opens up an attack point for remote stories that happen via the Internet. Importantly, device owners can remotely access their files and manage their devices using the WD My Book Live app, even if the NAS is behind a firewall or router. It seems to hit the WD My Book Live, a network storage (NAS) device whose name is probably derived from its case shape, which looks like a book (see the image above). In the meantime, there are more calls for help on the web (, WD forum). It looks like an unknown third party has deleted the content and locked the user access. In the thread, other users confirm the problem, that something was deleted remotely and that similar log entries exist. The person affected writes that no one was at home at the time. Jun 23 16:02:32 MyBookLive _: pkg: admin-rest-api Jun 23 16:02:31 MyBookLive logger: hostname=MyBookLive Jun 23 16:02:31 MyBookLive _: pkg: alerts Jun 23 16:02:31 MyBookLive _: pkg: date-time Jun 23 16:02:30 MyBookLive _: pkg: apache-php-webdav Jun 23 16:02:30 MyBookLive _: pkg: networking-general Jun 23 16:02:26 MyBookLive S15mountDataVolume.sh: begin script: start Jun 23 15:14:05 MyBookLive shutdown: shutting down for system reboot Jun 23 15:14:05 MyBookLive factoryRestore.sh: begin script: In the log files, the affected person has found the following entries, which prove a factory restore via shell script. WD My Book Live owner password, Source: WD Community But what's even more problematic is that he can no longer log in to the user interface to manage the NAS unit, because the password for the owner of the device is no longer accepted. It happened to the owner of a WD My Book Live that suddenly all files on the NAS were deleted. There seems to be no change to retrieve or reset password on this landing page either.Ĭould anyone help to find what was going on to this drive? I am stuck at emptied data on it now…Thanks in dadvance! I have tried the default password "admin" and also what I could set for it with no luck. The even strange thing is when I try to log into the control UI for diagnosis I was-only able to get to this landing page with an input box for "owner password". Previously the 2T volume was almost full but now it shows full capacity. I have just found that somehow all the data on it is gone today, while the directories seems there but empty. I have a WD mybook live connected to my home LAN and worked fine for years. Help! All data in mybook live gone and owner password unknown Here is the test (in case the post is ever deleted). There is a post in Western Digital's community since Jthat describes the entire disaster. Here's a quicker overview of what's known so far. The issue has come to my attention in two places since that night. ![]()
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